Terms & Conditions:

A list of the terms and conditions can be found below.

On this website, which is sometimes referred to as “we,” “us,” or “mattress outlet”, we provide services to our valued customers subject to the following terms and conditions (collectively, “Terms and Conditions”). Please take the time to thoroughly read and accept the terms and conditions and guidelines shown below before using the website’s products and services.

Without giving any notice, the mattress outlet maintains the right to change, modify, add, or remove portions of these terms and conditions at any time and without providing any previous notice. Unless otherwise stated, changes will become effective when they are posted on the website without further notice. Please review these terms and conditions on a frequent basis for any changes. You acknowledge and agree that your continued use of the site after any changes to the terms and conditions of use are posted indicates your acceptance of those changes.

  1. Your Username and Password:

When you register for an account with us, you represent and warrant that you are above the age of eighteen (18) and that the information you supply us is accurate, complete, and up to date at all times. It is possible that inaccurate, incomplete, or out-of-date information will result in the instant termination of your service account.

The secrecy of your account and password, as well as the restriction of access to your computer, are your responsibility.. Furthermore, you are solely responsible for any and all activities that take place under your account or via the use of your password and user name on the site by anyone other than you or someone authorized to act on your behalf is permitted by you, and mattress outlet may make this assumption. mattressoutlet.com agrees to tell you immediately if there is any unauthorized use of your account, or if there is any other breach of security. In the event that someone else uses your password or account, either with or without your knowledge, the mattress outlet will not be liable for any losses you may suffer as a result of this.

2. Details about the product:

mattress outlet makes every effort to ensure that the information shown on the site is as accurate as possible. Mattressoutlet, on the other hand, can not promise that product descriptions or other content on this site will be 100 percent accurate, full, reliable, or completely free of mistakes.

3. Price of the product:

The price for all of the items shown on mattressoutlet.com is the final and final price (including VAT and tax) of the sale made through the online channel. In addition, a fee will be charged for each and every delivery that occurs.

When it comes to the things supplied through mattress outlets, the pricing of an item cannot be confirmed until the buyer places an order for the product. Despite our best efforts, there is a small chance that certain items will be mispriced despite our best efforts. If the new price is higher than the previously quoted price, we will not cancel or deliver the item until we have received your confirmation of the new price, and we will notify you of any cancellations or deliveries.

4. Method of Payment:

Anyone with a valid debit or credit card can make an online payment, regardless of their location. Please make certain that you have sufficient funds/credit limit available to purchase the proper item as well as any other items available on the site before proceeding.

If you have any questions or concerns concerning the security of the online payment system, please contact the relevant debit/credit card customer service center or mattress outlet via phone at 647 493 4365 (toll-free).

In the event of a payment problem, please retry, making certain that:

The information provided to the payment gateway is correct, including account information, billing address, and password (for net banking).
During the process, your Internet connection is not interrupted in any way.
Check with your financial institution to see if your card has enough funds to cover the necessary payments.

5. Delivery

Items will be delivered to the address you enter; however, a delivery fee will be charged for each item delivered to that address.
Items will only be shipped to addresses that are located inside the borders of Canada.

If a consumer receives a damaged item, he or she should notify the mattress outlet Head office as soon as possible by sending an email to [email protected] or calling 647 493 4365.

The cancellation of the delivery of the selected item will not result in a refund of your money, but you will be able to exchange it for any other available product up to the value of the prior item purchased from the mattress outlet.
The typical delivery time is 14 working days.

6. Policy on Returns and Refunds

During the period in which the items are being delivered to your address, we will not accept any returns or issue refunds for any money paid at the time of delivery.

The customer will receive a refund in the event that an item is damaged during the delivery and we do not have any stocks of the same item/model available to arrange for a replacement.

You will be required to purchase any other available product up to the value of the previously purchased item in the event that delivery of the selected item is canceled. Please be aware that a refund will not be issued in this situation.

In accordance with the terms and conditions of the guarantee stipulated in the warranty card, you will be allowed to return the items.

7. Refund

All refunds will be processed within 15 working days of receipt of the request. Mattressoutlet is not responsible for any additional time required by your bank to process refunds back to your credit card or bank account. This is due to the bank’s own operational time, for which the mattress outlet has no responsibility.

8. Warranty

In the case of any item that is covered by the warranty card, the specifics of the warranty will be published on the product’s description webpage. However, we reserve the right to accept or reject any item under the terms of the Exchange or Return and Refund Policy at our sole discretion.

9. Communication

When you visit the site or send e-mails to us, you are engaging in electronic communication with us. As a result, you consent to receive communications from us via electronic means. We will communicate with you either by e-mail or by posting notices on the site, and you agree that all agreements, notices, disclosures, and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing, including any requirement that such communications be in writing under applicable law.